customer marketing and relationship management, the key success behind it seems to be in giving the customer the perception that he or she is recognized promptly amd serviced appropriately through multiple, integrated surfaces. This requires strategically managing all interactions with the customer through: a) customer driven, outside-in marketing strategy. b) superior operations, systems and procedures to support the customer interface. c) customer

software, marketing, strategic, relationship, customer, management, analysis

Daffodil CRM is an Open Source CRM Solution that helps enterprise businesses to manage customer relationships in a highly organized and efficient way. In today`s competitive market, it is essential to build and sustain intimate relationship with customers, while keeping costs low, but delivering results better than ever before.

open source crm software, erp crm, crm software, open source crm

Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. For help desks or any call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

time, resource management, time management, service report, work order, helpdesk, help desk, workorder database, customer relations management, customer resource management, customer service, call center

Vuechat: The ultimate solution for Customer Service and CRM. Vuechat is set of tools for Web-based Customer Service, Instant Messaging, VoIP communcations, Video Conference and the Customer Relationship Management (CRM). Vuechat allows customers to contact your company representative through their web browser (Internet Explorer or Netscape Navigator), to load up a 1-1 chat applet - with streaming webcam image. As a repres

live voice, video chat, server, representative, customer service software, customer support software, unix, java, webstart, linux, chat, live video, webcam chat

Businesst is a first of its kind software program that gives businesses that need to grow revenue and generate more profits the tools to improve their financial performance. Business focuses on helping businesses increase revenue, reduce expenses and improve customer service. Software includes an option to purchase 30 online consulting sessions with a small business experts.

small business consulting, businesses, small business, small business information, small business software, sales, business plan, revenue, startups, marketing, funding, venture capital, business

customer care system that combines a variety of functions with a simple menu driven and easy to use design at a fraction of the price of comparable systems.. It is the ideal system for owner and managers of small to medium sized businesses. As your business grows, it can be expanded to multi user mode through the installation of a downloadable Server Pack and can be integrated to Artemis Accounts II for full accounting functionality. Features include

electronic invoicing, forecasting, information, multi currency, low cost, communications, customer relations management, personal, accounting, invoicing, multi company, management, accounts